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FAQ

2013-05-16 16:30:00

 

 

1) What are the best selling products in GREENOUGH?

 

- LED candle bulb

- LED T5&T8 tubes

- 3W/5W MR16, 5W GU10/E27

- 3W globe bulb

-LED flood light 

2) Where is the main market for Greenough?

 

We are selling more to EU , north America and Australia, because the markets have high quality standard for LED products. The rate is up to 80-90%. But other new markets are increasing demand of the new LED technology. We are also optimistic about the markets for other regions.

 

3) What LEDS do you usually use for your LED products?

 

For high power LED luminaires we mainly use Cree and Epistar LEDs, we also consider to use more multi-chip LED brands like Bridgelux and Sharp, as the multi-chip technology will be intensively used by manufacturers.

 

4) What is Greenough lead time?

 

Usually we ship orders in 2 weeks. But it will take a little longer if with heavy burden of production task. It also takes more  time if the product is not standard.

 

5) Do you have warranty for products?

 

Yes, we have 3 and 5 years warranty for different kinds of products. During the period, if customers have the approval showing product quality issues and if certified by Greenough engineers, we would request customers to ship back the failure parts and replace new items with the transportation charged being paid by us.

 

6) How to buy Greenough products?

 

In most case we sell directly to customers worldwide, customers can directly contact Greenough sales team by sending the email to sales@greenoughled.com or make a call. We will response with quick service within 12 hours.